Driver-Related Questions

I was not the driver at the time of the alleged offence - can I just pass the letter to the driver?

No, please DO NOT pass the letter to the driver. Please fill in the ‘Reply to Notice’ form on page 2 and provide details – to the best of your knowledge – of who was in possession of the vehicle at the time of the alleged offence.

Remember to:

– Fill in your name, address and date of birth

– Mark an X in the box next to the relevant reply. If you have marked box 2, provide details of the nominated keeper / driver.

– Sign and date the bottom. (Unsigned forms cannot be accepted).

– Return the form to: Camera Ticket Office, PO Box 25, Droitwich, WR9 8UF.

I was the driver - what are my options?

If you were the driver, you have three options available to you. You can either:

– Accept a conditional offer of a fixed penalty.

– Attend a speed awareness course.

– Request a court hearing.

Full details of each option and guidance on which form to fill in are provided on the Completing Your Form page.

I do not know who was driving, what do I do next?

As the recipient of the notice, you are required under Section 172 of the Road Safety Act 1988 to provide the required information to identify the driver. Failure to do so within the specified time period may render you liable to prosecution and a penalty of 6 points on your licence and a fine of up to £1000. Unless you can categorically state you were the driver, it is not an option to accept responsibility for someone else’s actions. If you are having difficulty establishing who was driving, you may contact the Camera Ticket Office (email CTOWestmercia@westmercia.pnn.police.uk) and they will check if the photographic record can be of assistance.

I want to dispute that it was my vehicle that committed the alleged offence - how do I do this?

Please complete the ‘Reply to Notice’ form on page 2 with your details and mark box 3. You must send a letter with the form explaining why you dispute that your vehicle was involved.

Penalty Options

I want to opt for a fixed penalty, but I'm not in possession of a driving licence. What should I do?

If you want to opt for a conditional offer of a fixed penalty (£100 fine and three penalty points), you must complete the form on the front page. If you are in the process of applying for a replacement licence, please still complete this form (remember to sign and date it) and return to the address below along with a covering letter.

Forward your driving licence once you receive it.

Return your form to: Regional Fixed Penalty Office, PO Box 10066, Loughborough, Leicestershire, LE11 9HB.

Online and telephone payment options are available. Visit https://penaltynotice.direct.gov.uk or telephone the 24 hour payment line on 0300 1231 481. Payment can be made either straightaway, or once you have received your driving licence and forwarded it to the above address. 

You will need your notice number, offence date, offence code and payment amount (£100) to make your online / telephone payment. 

I want to opt for a fixed penalty. What are the options for the £100 fine?

The £100 fine must be paid in full. Online and telephone payment options are available. Visit https://penaltynotice.direct.gov.uk or telephone the 24 hour payment line on 0300 1231 481. You will need your notice number, offence date, offence code and payment amount (£100) to make your online / telephone payment. 

Can I pay in instalments?

Unfortunately there is no facility for paying in instalments. The fine must be paid in full. 

What if I elect to go to court?

You have the right to challenge the alleged offence. If you are found guilty of the offence, the magistrates will then decide upon any fine or or penalty points to be awarded. They are also likely to award costs.

Can I have a higher fine and receive no penalty points?

A conditional offer of a fixed penalty is set by the Government and therefore not negotiable.  

How many points am I allowed on my licence before disqualification?

If you have eight penalty points or less on your driving licence, you may accept this offer of a fixed penalty. If you have more than eight penalty points, the matter must pass via the Magistrates Court as we will be unable to endorse your driving licence as this could lead to disqualification.

I have passed my test within the last two years and already have 3 penalty points. What happens now?

If in the first two years of passing your test you accumulate six penalty points, you will revert back to a provisional licence and will need to re-take your driving test.

I have applied for the speed awareness course but haven't heard anything yet...?

If you have opted to attend a speed awareness workshop, you will be contacted in writing by West Mercia Police. This is usually within 14 days.

If you still haven’t heard anything after this, you should email West Mercia Police Camera Ticket Office via CTOWestmercia@westmercia.pnn.police.uk

Alternatively, you can call the Camera Ticket Office on 01905 827319 (10am-3pm Monday to Friday) 

How can I find out more about the speed awareness course?

The speed awareness course is delivered on behalf of West Mercia Police by TTC Group. You can visit their website at www.ttc-uk.com or call them on 0330 024 1805. 

I have received a reminder but have already sent in my documents - what should I do?

If you have received a reminder and have already sent in your document, wait 14 days. A further letter will be issued requesting your documents if they have not been received.


General

Are the authorities really going to waste the court's time if I ignore this fine?

The police will follow up all cases. It is important to do this in fairness to the people who readily accept responsibility for their actions.

How can I contact the Camera Ticket Office?

You can contact the Camera Ticket Office in a number of ways, as listed below. Preferred method of contact is through email communication.

Email: CTOWestmercia@westmercia.pnn.police.uk 

Write to: Camera Ticket Office, PO Box 25, Droitwich, WR9 8UF

Call: 01905 827319 (10am-3pm Monday to Friday). 

Any submission of mitigating circumstances must be done in writing to the above email or postal address, not by telephone.